Frequently Asked Questions

Where Do You Ship From

All Reactive Outdoor orders ship directly from our warehouse in the lovely state of Nevada, USA!

For the EU, we will be shipping from our Netherlands warehouse!

For Australia, we will be shipping from our Melbourne warehouse!

For the UK, we will be shipping from our Birmingham warehouse!

 

How Long Will It Take For My Order To Arrive?

US Domestic Shipping

All orders will be dispatched from our Nevada warehouse within 2 business days.

We ship Monday through Friday, excluding weekends and holidays.

Available U.S. Shipping Methods:

Standard Tracked Shipping: 4-7 business days.

Expedited Tracked Shipping: 2-3 business days.

We use a combination of FedEx and UPS, depending on the shipping address. Our system will automatically choose the fastest courier for your shipping address!

If you do not receive your order within the estimated delivery time, please check your mailbox and tracking number, then contact us and we will make sure to get you camping in no time!

 

EU Domestic Shipping

All orders will be dispatched from our Netherlands warehouse within 2 business days.

We ship Monday through Friday, excluding weekends and holidays.

Available EU Shipping Methods:

Standard Tracked Shipping: 2-5 business days.

We use a combination of DPD and GLS, depending on the shipping address. Our system will automatically choose the fastest courier for your shipping address!

If you do not receive your order within the estimated delivery time, please check your mailbox and tracking number, then contact us and we will make sure to get you camping in no time!

 

UK Domestic Shipping

All orders will be dispatched from our Birmingham warehouse within 2 business days.

We ship Monday through Friday, excluding weekends and holidays.

Available UK Shipping Methods:

Standard Tracked Shipping: 2-3 business days.

Expedited Tracked Shipping: 1-2 business days.

We use Yodel for your domestic delivery!

If you do not receive your order within the estimated delivery time, please check your mailbox and tracking number, then contact us and we will make sure to get you camping in no time!

 

Australia Domestic Shipping

All orders will be dispatched from our Melbourne warehouse within 2 business days.

We ship Monday through Friday, excluding weekends and holidays.

Available Australia Shipping Methods:

Standard Tracked Shipping: 3-7 business days. (7 days being Western Australia)

Expedited Tracked Shipping: 2-3 business days. (Longer if outside of the metropolitan area).

We use Australia Post for your domestic delivery!

If you do not receive your order within the estimated delivery time, please check your mailbox and tracking number, then contact us and we will make sure to get you camping in no time!

 

How Do I Check The Status Of My Order?

Upon order completion, you will receive an email confirming your order. You will also receive a shipment confirmation and tracking number via email once your package has been prepared for shipment. 

If you have questions about your order status or did not receive the email, please contact us! 

 

What If I Entered The Wrong Shipping Address?

If you entered the wrong information for your order, please contact us as soon as possible. We'll do our best to change it for you, but we can't guarantee anything in this case as our orders are processed and shipped very quickly after purchase.